ARTISUN

Global Ethnic Art & Craft

Return & Refund Policy

Last Updated: 15 March 2026

Thank you for shopping with ArtiSun. We take great care in creating and delivering our handmade artworks. Because each product is unique and handcrafted, please read our return and refund policy carefully before placing an order.

1. Returns

Due to the handmade and unique nature of our artworks, returns are accepted only in the following situations:

The item arrives damaged during shipping
The item received is different from the product ordered

      ⏱ Important: All return requests must be raised within 48 hours of receiving the
      product. Requests made after this window will not be accepted.
    

2. Return Request Process

To initiate a return, please follow these steps:

Send clear photographs of:

The damaged or incorrect item
The original packaging

Include your order number and contact details

Our team will review and respond within 5 business days with next steps

3. Refunds

Once the issue is verified, we may offer one of the following options:

Replacement of the artwork (if available)
Store credit

4. Return Shipping & Courier Charges

Return shipping responsibility depends on the nature of the request. The specific circumstances of each case determine which party bears the logistics cost:

      Customer Exchange / Change of Preference: When a return or exchange is initiated at the
      customer's discretion, return shipping charges are borne entirely by the customer.
    

      Wrong Item Shipped by ArtiSun: In the rare event that an incorrect artwork is dispatched,
      ArtiSun shall bear full responsibility for return logistics and will arrange for the correct
      artwork to be dispatched at no additional cost.
    

Refund or replacement will be initiated only after the artwork is received back by ArtiSun in its original, undamaged condition.

Please ensure the artwork is securely repacked before dispatch to prevent damage during return transit.

5. No Cancellation Policy

⚠️ No Cancellation: Since all artworks are individually handcrafted and prepared on confirmed order, cancellations are not accepted once production or processing has commenced. We encourage customers to review all artwork details carefully before placing an order.

As a gesture of goodwill, customers may request an exchange for another artwork of approximately equal value, subject to availability and approval by ArtiSun.

      Exchange Conditions:
      Exchange requests must be submitted within 48 hours of delivery
The artwork must be unused and in its original condition, including all original packaging
Return shipping charges for exchange requests are borne entirely by the customer
Any price difference for the exchanged artwork must be additionally settled prior to
          dispatch of the new piece
ArtiSun reserves the right to approve or decline exchange requests at its sole discretion

    

6. International Return Shipping Charges

For international orders, return and exchange shipping responsibilities are governed as follows:

      Exchange / Preference Change: Return shipping to India is entirely the customer's
      responsibility. We recommend using a trackable courier service with adequate insurance.
    

      Wrong Item Dispatched: ArtiSun shall coordinate and cover all return logistics charges in the
      event of an error on our part.
    

⚠️ Transit Damage Claims: If an artwork arrives damaged, ArtiSun will assist the customer through the courier insurance and shipping claim process. Final compensation — which may include a replacement, store credit, or partial/full refund — is subject to the outcome of the courier's investigation and insurance approval.

      Required Documentation (to be submitted within 48 hours of delivery):
      Clear photographs of the damaged artwork
Photographs of the outer shipping packaging (all sides)
Photographs of the shipping label and tracking information
Unboxing video or photographic evidence, if available
Order number and delivery confirmation details

    

7. Shipping Damage Responsibility

ArtiSun takes exceptional care in preparing each artwork for dispatch. Every piece is packed using protective, export-grade packaging materials designed to safeguard artworks through international transit.

      Our Commitment:
      International shipments may be insured during transit where applicable
In the event of transit damage, ArtiSun will coordinate directly with the shipping carrier and
            insurance provider on behalf of the customer
Claim approvals and compensation amounts are determined solely by the courier's investigation
            outcome
Customers must retain all original packaging materials until the claim is fully resolved,
          as these may be required by the carrier for inspection

    

While ArtiSun endeavours to ensure every artwork reaches its destination in pristine condition, we appreciate the customer's cooperation in the claims process to ensure a swift and fair resolution.

8. Non-Returnable Items

The following items are not eligible for return or refund:

Items purchased under "Price on Request" agreements
Custom-made or personalized artworks
Items returned without prior written approval from ArtiSun
Items damaged due to customer mishandling after delivery

9. Delivery Time

      Please Note: The minimum delivery time for all orders is 2 months from the date
      of order confirmation and payment. Actual delivery may vary depending on artisan availability, artwork complexity,
      and shipping destination.
    

We will keep you informed about the status of your order throughout the process.

10. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

ArtiSun India

🌐 Website: https://artisun.in

📧 Email: admin@artisun.in

📱 WhatsApp: +91 95853 66555